Terms & Conditions, Privacy Policy & Cookie Policy – DOPPEL COLLECTABLES
Last updated: 12 August 2026
These Terms & Conditions apply to purchases made through the DOPPEL COLLECTABLES website at https://www.doppeltoy.com/.
By placing an order through our website, you agree to these Terms & Conditions.
Products
We make every effort to ensure that product descriptions, photographs and colours are as accurate as possible.
Our products include art toys, sofubi, collectible figures, blind boxes, art books, prints and other collectible or artistic products.
Due to the handmade, hand-painted or artistic nature of some products, minor variations in colour, finish, texture or details may occur. These variations are not considered defects where they are consistent with the nature of the product.
Product Availability
All products are subject to availability.
We may limit quantities or cancel an order where:
- a product is unavailable;
- there is an obvious pricing or product description error;
- we reasonably suspect fraudulent or unauthorised activity; or
- an order cannot reasonably be fulfilled.
If we cancel an order after payment has been made, we will provide a refund to the original payment method.
Prices and Payment
All prices are displayed in GBP (£) unless otherwise stated.
The total price, including applicable delivery charges, will be shown before you complete your order.
Payment is processed through the payment method available at checkout. Payment information is handled by the relevant payment service provider.
We do not normally have access to or store customers’ full payment card details.
Orders
After placing an order, you will receive an order confirmation by email.
The order confirmation confirms that we have received your order. We reserve the right to refuse or cancel an order where there is a genuine reason to do so.
Shipping
Orders are normally processed within 2–7 business days, unless otherwise stated on the product page.
Delivery times depend on the destination, shipping method and postal service.
Please see our Shipping Policy for current shipping charges, delivery information and customs information.
Customs, Duties and Taxes
For international orders, customs duties, import taxes, VAT or other local charges may apply depending on the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Customers are responsible for providing accurate delivery information and for complying with applicable import requirements in their country.
Returns, Refunds and Cancellation
Last updated: 12 August 2026
At DOPPEL COLLECTABLES, we want customers to be happy with their purchases.
This policy explains our approach to cancellations, returns, refunds and damaged or incorrect products.
Nothing in this policy affects any statutory consumer rights that cannot legally be excluded.
Cancellation of Online Orders
If you change your mind about an online purchase, you may have a statutory right to cancel your order depending on the applicable consumer protection laws in your country.
For UK consumer orders, online customers generally have a 14-day cancellation period after receiving their goods, subject to applicable legal exceptions.
To request a cancellation or return, please contact:
Please include your order number and the item(s) you wish to cancel or return.
Before Dispatch
If you would like to cancel an order before it has been processed or dispatched, please contact us as soon as possible.
We will try to stop the order before dispatch where reasonably possible.
After Dispatch
If your order has already been dispatched, cancellation may need to be handled as a return in accordance with the applicable cancellation rights and this policy.
Returns
Where a statutory cancellation right applies, customers should return the relevant goods within the applicable period after notifying us of cancellation.
Returned items should be in appropriate condition and should not have been damaged or used beyond what is reasonably necessary to inspect the goods.
Where a product has been handled beyond what would reasonably be allowed when examining it in a shop, applicable laws may allow a deduction for any resulting loss in value.
Refunds
Where a refund is due, we will normally issue it to the original payment method.
Where UK statutory cancellation rights apply, refunds will be handled within the time limits required by applicable law. GOV.UK states that sellers generally must refund within 14 days of receiving the returned goods, subject to the applicable rules.
Original Delivery Cost
Where a customer validly exercises a statutory cancellation right, applicable rules may require us to refund the cost of the standard delivery option originally paid.
Additional charges for a more expensive delivery option may not be refundable where the law permits this.
Damaged Items
If your item arrives damaged, please contact us as soon as reasonably possible.
Please provide photographs of:
- the damaged product;
- the outer packaging;
- the shipping label; and
- any other relevant damage.
We will assess the issue and provide an appropriate remedy where required by applicable law.
Incorrect Items
If you receive an item different from the one you ordered, please contact us as soon as reasonably possible.
We will arrange an appropriate solution.
Blind Box Products
Blind box products are random by design.
Receiving a particular character or design that you did not prefer, or receiving a duplicate design where duplicates are an inherent possibility of the product, does not by itself mean that the product is defective.
However, this does not remove any statutory rights that apply to your purchase.
Limited Edition and Collectible Products
Limited edition and collectible products may have specific product conditions stated on their product page.
These conditions do not override statutory consumer rights.
Pre-orders and Made-to-Order Products
Pre-order and made-to-order products may have specific cancellation and production conditions stated on the relevant product page.
Where applicable law provides a statutory cancellation right, nothing in those conditions is intended to remove that right.
Products Damaged After Delivery
We are not responsible for damage caused by misuse, accidents, improper handling, modifications or other damage occurring after delivery where we are not legally responsible for that damage.
How to Contact Us
For cancellations, returns or refund enquiries:
Please include your order number wherever possible.
Intellectual Property
All artwork, character designs, product designs, photographs, illustrations, text, logos and other content on this website belong to Doppel Limited or their respective rights holders.
You may not reproduce, copy, modify, distribute or commercially use our content without prior written permission.
Website Use
You agree not to use this website for unlawful purposes, fraudulent activity, or activities that could damage, disrupt or interfere with the website or its security.
Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation would be unlawful.
We are not responsible for delays caused by events outside our reasonable control, including postal delays, customs procedures, natural disasters, strikes, transport disruption or other circumstances beyond our reasonable control.
Governing Law
These Terms & Conditions are governed by the laws of Hong Kong.
However, if you are a consumer, nothing in these Terms & Conditions affects any mandatory consumer protection rights that apply to you under the laws of your country of residence.
Contact us
If you have any questions about these Terms & Conditions, please contact:
Privacy Policy
Last updated: 12 August 2026
Doppel Limited, trading as DOPPEL COLLECTABLES (“we”, “us” or “our”), respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect personal information when you visit or purchase from:
Who We Are
Doppel Limited
Trading as: DOPPEL COLLECTABLES
Registered in Hong Kong
Registered Address: RM D, 14/F, Carado Garden, Sha Tin, Hong Kong
Email: hello@doppeltoy.com
For privacy-related enquiries, please contact us at the email address above.
Information We Collect
When you place an order, we may collect:
- name;
- billing address;
- shipping address;
- email address;
- telephone number;
- order details;
- delivery information;
- payment-related information necessary to process your order; and
- information you provide when contacting us.
When you visit our website, we may also collect technical information such as:
- IP address;
- browser type;
- device type;
- operating system;
- pages visited;
- products viewed;
- referring website;
- approximate location; and
- information about how you interact with our website.
Some of this information may be collected through cookies or similar technologies. Please see our Cookie Policy.
How We Use Your Information
We use personal information where necessary to:
- process and fulfil orders;
- process payments;
- arrange delivery;
- send order confirmations and other transactional emails;
- provide customer support;
- manage returns, refunds and cancellations;
- prevent fraud and protect our website;
- maintain our accounting and business records;
- comply with legal and regulatory obligations;
- improve our website and services; and
- send marketing communications where you have provided the appropriate consent or where otherwise permitted by applicable law.
Lawful Bases
Depending on the circumstances, we process personal information on the following lawful bases:
Contract
To process and fulfil an order you have placed with us.
Legal obligation
To comply with accounting, tax, consumer protection and other legal requirements.
Legitimate interests
To operate and protect our business, prevent fraud, maintain website security and improve our services.
Consent
Where consent is required, such as certain analytics, marketing or non-essential cookies.
Payment Information
Payments are processed through the payment service provider selected at checkout.
Payment card details are processed by the relevant payment provider. We do not normally receive or store customers’ full payment card numbers.
We may receive limited payment-related information necessary to identify and manage an order, such as payment status, transaction reference or payment method.
Payments are processed securely through the payment service provider selected at checkout. Payment card details are handled directly by the relevant payment service provider. We do not normally receive or store customers’ full payment card numbers. We may receive limited payment-related information, such as payment status, transaction reference or payment method, in order to process and manage your order.
Service Providers
We may share personal information with trusted service providers that help us operate our business, including providers involved in:
- payment processing;
- website hosting;
- website security;
- order fulfilment;
- shipping and delivery;
- email communications;
- accounting;
- analytics; and
- customer support.
These providers only receive information reasonably necessary for the services they provide.
Analytics and Marketing
We may use analytics services to understand how visitors use our website and to improve our services.
Where consent is required, non-essential analytics technologies will only be used after you provide consent.
We may also use marketing technologies where applicable and where the necessary consent or other lawful basis exists.
Cookies
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to function, such as maintaining your shopping basket, processing checkout and maintaining website security.
Other cookies, such as analytics or marketing cookies, may require your consent.
Please see our Cookie Policy for further information and to manage your preferences.
The ICO states that non-essential cookies require active, informed consent and should not be set before consent is given.
International Transfers
Because we operate an international online shop and use service providers that may operate in different countries, personal information may be processed outside Hong Kong or the UK.
Where applicable, we will take appropriate steps to ensure that personal information is protected in accordance with applicable data protection requirements.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Order and financial records may be retained for longer where required by accounting, tax or other legal obligations.
Your Rights
Depending on the applicable data protection law, you may have rights including:
- access to your personal information;
- correction of inaccurate information;
- deletion of personal information in certain circumstances;
- restriction of processing;
- objection to certain processing;
- data portability; and
- withdrawal of consent where processing is based on consent.
To exercise your rights, contact:
Marketing
If you subscribe to our marketing communications, you can unsubscribe at any time using the unsubscribe link in the relevant email or by contacting us.
We will not use your personal information for marketing in circumstances where the law requires consent and you have not provided that consent.
Complaints
If you have concerns about how we handle your personal information, please contact us first at:
You may also have the right to complain to the relevant data protection authority in your country.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements or business practices.
The latest version will always be published on this website.
Cookie Policy
Last updated: 12 August 2026
This Cookie Policy explains how DOPPEL COLLECTABLES uses cookies and similar technologies on:
What Are Cookies?
Cookies are small text files stored on your device when you visit a website.
They can help a website remember information, maintain your shopping basket, provide security, understand how the website is used, and remember your preferences.
How We Use Cookies
We may use cookies for the following purposes:
Necessary Cookies
These cookies are required for the website to operate.
They may be used for:
- shopping basket functionality;
- checkout;
- login and account functionality;
- security;
- fraud prevention;
- remembering essential website settings; and
- other functions necessary to provide the online shopping service.
These cookies generally do not require consent where they are strictly necessary to provide a service requested by the user.
Analytics Cookies
Analytics cookies help us understand how visitors use our website.
They may collect information such as:
- pages visited;
- products viewed;
- approximate visitor location;
- browser/device information; and
- interactions with the website.
We will only use non-essential analytics cookies where the required consent has been obtained.
Marketing Cookies
If we use advertising or marketing technologies, these may be used to understand interactions with our marketing or to provide relevant advertising.
Marketing cookies will only be used where the required consent has been obtained.
Managing Cookies
When you first visit our website, you may be asked to choose whether to allow non-essential cookies.
You can accept or reject optional cookies through our cookie consent settings.
You can also change your preferences later by selecting Cookie Settings on our website.
The ICO requires consent for non-essential cookies to be actively and clearly given; simply continuing to browse a website does not constitute valid consent.
Third-Party Services
Some services used on our website may place cookies or similar technologies on your device.
These may include services used for:
- payment processing;
- website analytics;
- website security;
- embedded content; or
- marketing.
The specific services used may change from time to time.
Cookie List
We will maintain our cookie list based on the cookies and similar technologies actually used on the website.
The cookies and similar technologies used on our website may change from time to time as we update our website, services and third-party integrations.
We aim to keep our cookie information up to date and provide information about the purposes and duration of cookies used on our website.
Changes
We may update this Cookie Policy when our website, cookies or third-party services change.
The latest version will always be available on this page.
Contact
If you have questions about our use of cookies, contact: